Social Inbox keeps all your social conversations in one place in an organized, trackable, and actionable manner so you never miss a message, mention, or comment.
Every message, comment, and mention on social media is an opportunity to connect, engage, and build trust. But when your inbox is cluttered, and conversations lack structure, important customer interactions slip through the cracks.
That’s why SocialPilot has completely reengineered the Social Inbox to be the fastest, cleanest, and most flexible way to manage all your social conversations.
The new Social Inbox is built for speed, usability, and power.
Instantly track and manage comments, messages, and mentions across platforms without missing anything. It adapts to you and not the other way around, giving you everything you need to stay ahead and stay in control.
What’s New in Social Inbox
Managing your social conversations is now faster, smarter, and more structured. Here’s what’s new:
Organize Your Inbox the Way You Work
Instead of managing all conversations in a single or platform-specific inbox, you can now create multiple inboxes based on brands, clients, or specific account types. So, you can structure conversations in a way that makes sense for your workflow.
Reply Better With the Right Context
Every comment appears alongside the full post and reply thread, so instead of responding blindly you can always have the right context before engaging. You can even refine your responses for comments and messages with AI Pilot before sending them.
Tag and Prioritize Conversations for Faster Follow-Ups
Not all messages are the same. With the new inbox, you can tag messages to categorize and track them more efficiently, star important conversations for quick access, mark messages as unread to revisit later, and move conversations to Done.
Search Messages Instantly Without Endless Scrolling
Need to find a specific conversation? Find any profile or past message in seconds using keyword-based search and advanced filtering without scrolling through endless threads.
Stay Updated With Real-Time Syncing & Notifications
New messages sync in real-time across all platforms, and web notifications ensure that you never miss a customer interaction, no matter when or where it happens.
Why This Matters to You (and Your Customers)
Faster Responses = Happier Customers
Customers expect quick replies on social media. A structured inbox makes it easier to stay on top of inquiries and keep response times short.
More Context, Better Conversations
Seeing the full thread means you always know what the customer is referring to, leading to clearer, more thoughtful responses.
Better Organization, Fewer Missed Messages
With tags, multiple inboxes, and real-time updates, you can focus on the right conversations without getting lost inside a disorganized inbox.
Stronger Engagement, More Brand Trust
Consistently responding to customers builds trust, improves engagement, and keeps your audience connected to your brand.
Give Every Message the Attention It Deserves
Every message you receive isn’t just another notification. It’s someone reaching out, expecting to be heard.
The new Social Inbox doesn’t just help you track messages; it gives you control over how conversations unfold.
If you need help or have any questions, check out the Help Documentation or talk to the support team.
