Businesses are constantly fighting for online visibility and building better business reputations. For this reason, all companies are adapting to the dynamic trends in social media, review management, and more. This is where review management tools such as Synup and Yext find their importance.
These two tools can help you respond, gather, and track reviews across multiple sites from a single dashboard. However, which one should you choose as your tool of choice to manage your customer reviews?
Do not worry. We have got you covered. In this blog, we’ll dive into the discussion about which is best, Yext or Synup. After reading the blog, you will know which tool is best for your business needs. In addition, we will talk about SocialPilot Reviews, which is the best alternative to both Yext and Synup.
Quick Summary Of Synup Vs Yext
When compared, Synup and Yext both offer strong solutions for managing the online reputation of your business, but each has unique strengths. However, Synup edges past Yext in terms of quality of support and ease of setup.
 Synup |
 Yext |
 SocialPilot Reviews |
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| Number of Reviews | 266 | 447 | 812 |
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| Minimum Pricing | $34.99/Month | $199/Month | Free |
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| Best For | Large Enterprises, Mid Size Businesses, and Small Businesses | Large Enterprises, Mid Size Businesses and Non-Profits | Marketing Agencies, SMBs, Multi-Location Brands & Professionals |
| Visit Website | Visit Website | 14 Days Trial |
After using both the tools, we can say that both are very much comparable. However, there are few differences as well.
Synup is an excellent choice for businesses of all sizes. It helped us to effectively monitor, manage, and respond to online reviews. We also found its customer support to be really active and responsive.
On the other hand, our first quick review of Yext is that it is clearly geared toward larger enterprises and maybe a more expensive option. However, Yext’s advanced capabilities and
Varied integrations make it a suitable choice for businesses with complex needs and larger budgets.
Synup Overview
After using Synup for some time now, we were impressed by its ability to pull in reviews from multiple review platforms and make it easy to respond to them. Synup also provides excellent analytics support. It helps to see exactly how businesses’ online reputation is trending and identify areas where improvement is needed.
The good part about the tool is that it uses smart technology to analyze customer feedback, so you know exactly what people love and don’t love about your business. With Synup, you can automate responses, track your performance, and even boost your review volume.
However, the one downside we noticed was that the customer support could have been a bit
more responsive. Sometimes, it takes time to get a response. Also, Synup has room to enhance its user interface. While the dashboard is centralized, it can be very complex for new users and requires a learning curve.
Verified User in Staffing and Recruiting
The ability to sync across numerous directories saves some manual effort when updating details in local listings. The ability to see all of your company’s Google reviews and respond to them in one place makes things quicker to attend to and complete. The ability to download reporting is a nice feature as well.
Yext Overview
Yext is a robust reputation management tool which helps to monitor, gather, and respond to customer reviews across different platforms. It has a single unified dashboard to track the reviews in real-time. Also, it enables to filter your customer reviews on the bases of rating, language, date, keywords, date, and a number of other options.
Businesses should carefully assess their unique requirements to decide if Yext aligns with their review management strategy.
Sarah C.
We liked Yext for listings and reviews. It was good for usage on a small level, but we had to switch to another platform to accommodate the rest of our scale of employees.
In our opinion, SocialPilot Reviews provides features necessary for optimal online reputation management. It combines review generation, monitoring, AI-powered responses, and social media management to deliver solutions that help your businesses to enhance your online presence.
SocialPilot Reviews provides comprehensive review management support. It can help you with:
- Manage online reputation for multiple brands and locations
- Generating more reviews and engaging with the customers
- Collecting reviews through text and email campaigns
- Increasing traffic and visibility with relevant reviews
- Quickly responding to customers with AI-powered review response capability
With SocialPilot Reviews, you can quickly launch campaigns and easily set up brands, locations, and contacts. A standout feature of the tool is their prompt customer support, provided by a dedicated account manager to address your specific issues.
Geoff K.
I love that an email goes out to my clients to encourage them to submit a review about their experience. I also love that once they do submit a review, it is automatically posted to all of my social media websites. It really takes a lot of work off my plate.
Synup vs Yext: Head-to-Head Feature Comparison
1. Review Management
In our experience, Yext is a better tool. We fealt that even though it was expensive, its features provided more value for money. These features can help you save time and improve your overall review management process.
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SocialPilot Reviews |
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| Review Collection |
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| Share Review on Social Media |
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| Manage Multiple Review Sites |
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| Automated AI Review Response |
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| Automated SMS and Email Campaign |
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| Visit Website | Visit Website | 14 Days Trial |
When it’s about review management, both the tools do pretty well. However, there are subtle differences.
We found that Yext was a more comprehensive solution with features such as AI-powered response generation, automated campaigns, and social media sharing. In our opinion, it has been designed to assist large businesses in efficiently managing their online reviews and improve customer satisfaction. Its AI features helped us to save time and energy on several functions such as automated SMS and email campaigns and more.
At the same time, Synup was a more user-friendly platform for managing reviews across different sites. It provides features such as review collection, monitoring, and response, as well as automated AI responses and campaign tools.
SocialPilot Reviews is a comprehensive review management tool that simplifies the process of collecting, organizing, and sharing reviews from various online platforms. It empowers businesses to enhance their online reputation by sending targeted email and text campaigns to encourage more reviews.
Whether you’re a small business owner or an agency managing multiple clients, SocialPilot Reviews offers a user-friendly solution to streamline review management and boost your online visibility.
2. Support
After trying both Synup and Yext, Synup’s support team really stands out. The most significant difference for us was having a dedicated account manager. It felt like we had a personal guide who was always there to assist us and get the most out of the platform. With Synup, we knew our specific needs were always being taken care of.
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| Visit Website | Visit Website | 14 Days Trial |
We were impressed by Synup’s strong support system. We could avail of their customer support through email and chat apart from a dedicated account manager who provided us personalized assistance.
On the other hand, Yext might not have a personal account manager on hand, but they’ve got you covered with a ton of helpful resources. From their easy-to-follow training materials to their quick-response chat and email support, you’ll always have someone ready to lend a hand.
In our experience, SocialPilot Reviews goes above and beyond with their support. Not only do they offer prompt chat and email assistance, but they also provide a dedicated account manager. That’s right; you’ll always have a personal expert ready to help, whether you need technical support, setting up assistance or any other expert opinion.
And with their comprehensive training and setup assistance, you’ll be up and running in no time. It’s like having a personal review management assistant right at your fingertips.
Both Synup and Yext offer solid social media management features but for us Yext had a slight edge due to its supremacy with AI-powered tools. However, the best choice ultimately depends on your specific needs and preferences.
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| Visit Website | Visit Website | 14 Days Trial |
Yext offers a comprehensive social media management solution that includes scheduling, analytics, a social inbox, and collaboration features. With Yext, you can streamline your social media efforts by using AI to generate, schedule, and publish content. Additionally, Yext’s analytics tools provide valuable insights into your audience engagement and campaign performance.
On the other hand, Synup provided us with a user-friendly platform for managing your social media presence. It was helpful with features such as scheduling, analytics, a social inbox, and collaboration tools. In all, we found that Synup is a nice option for you if you are looking for a straightforward and affordable solution to manage your social media activities.
SocialPilot is a comprehensive tool that integrates review and social media management into one easy-to-use platform. Its centralized platform is designed to simplify social media management.
We used features such as bulk scheduling, AI-powered content, and robust analytics to design, implement, and assess our social media strategies.
Key Benefits:
- Save time and effort with bulk scheduling and automated tasks.
- Boost creativity with AI-generated content ideas.
- Track performance analytics and reporting.
- Engage your audience through a unified social inbox.
- Collaborate seamlessly with team members and clients.
4. Pricing
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Synup |
Yext |
SocialPilot Reviews |
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Standard
$34.99/per month
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Emerging
$16/per month
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Starter
Free
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Premium
$89.99/per month
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Essential
$26/per month
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Pro
$25.5/per month
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Complete
$40/per month
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Premium
$76/per month
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0 Days Free Trial
No Credit Card Required
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0 Days Free Trial
No Credit Card Required
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14 Days Free Trial
No Credit Card Required
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| Visit Website | Visit Website | Start free Trial |
Synup has two pricing plans: Standard and Premium. The Standard plan is just priced at
$34.99 per month, while the Premium plan, which has more advanced features, is available for $89.99 per month. We’ve found that Synup offers great value for the price. You get a lot of features for your money, making it a smart choice for businesses of all sizes.
Ultimately, the best platform for you will depend on your budget and your specific needs.
SocialPilot Reviews offers two pricing plans: Starter and Pro. The Starter plan is free, making it a great option for businesses just starting. While the Pro plan offers additional features and benefits, it’s also priced at just $25.5 per month, making it a good option for businesses of all sizes.
Conclusion
Both Synup and Yext offer powerful review management capabilities, but the best choice for you depends on your business needs and budget. Synup shines with its affordability and intelligent features like automated review responses, sentiment analysis, and campaign metrics. On the other hand, Yext offers a comprehensive solution with impressive real-time insights. Still, it comes at a higher cost, making it a better fit for larger enterprises or those seeking a more premium experience.
In this blog, we also brought to you a third super alternative to both Synup and Yext- SocialPilot Reviews. It provides a well-rounded solution with features like AI-powered responses, automated campaigns, and multi-location management—all at a fraction of the cost compared to Synup and Yext. Additionally, its social media management features give extra value, making it an excellent choice for small businesses, marketing agencies, and professionals.
Ultimately, whether you choose Synup, Yext, or SocialPilot Reviews, each platform brings unique strengths. Assess your business’s specific needs, budget, and goals to decide which tool will be your best bet in enhancing your online reputation.
