Turn review insights into action
Best For : Large Enterprises, Mid-Size Businesses, and Service-Based Businesses
Pricing: $89
ReviewTrackers is a reputation management platform that helps you streamline your review management and grow your brand’s reputation. It’s a top-notch and reliable solution for multi-location businesses looking to manage their online reputation. With ReviewTrackers, businesses can collect, syndicate, and manage their online reviews and gain meaningful insights into their current brand reputation and customer behavior.
How We Analyzed ReviewTrackers
Our review of ReviewTrackers is rooted in a comprehensive evaluation of its features, user feedback, and market positioning. We examined its pricing structure, checked its integration capabilities with Hootsuite and looked for user feedback across multiple platforms like G2 and Capterra. Our goal is to help businesses with a detailed evaluation of ReviewTrackers so they can determine if it aligns with their reputation management needs.
| Number of Reviews | 161 |
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| Minimum Pricing | $89/Month |
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| Best For | Service-Based Businesses, Mid-Size Businesses, and Large Enterprises. |
Are you looking to streamline review management and grow your brand’s reputation across all locations? With its single, centralized platform, ReviewTrackers makes it simple for companies to track, examine, and react to consumer feedback. This platform offers everything you need to take advantage of client feedback and use it to promote your business, whether your goal is to outperform your competitors, increase local SEO, or improve customer satisfaction.
Reputation management, local SEO, customer experience analytics, and competitor analysis are just a few of the sophisticated capabilities that ReviewTrackers offers to help organizations stay ahead of the competition in the digital space. This tool also gives you insights driven by AI to assist you in comprehending the sentiments of your customers.
However, managing reviews is never only about collecting information. You can use ReviewTrackers to put your business insights into practice. Businesses can use it to automate review requests, instantly reply to feedback, and improve their customer acquisition and retention tactics.
Top Rated ReviewTrackers Alternative
Pros
Brett B.
ReviewTrackers allowed us to verify Google locations. Once locations were verified, it allowed my company to respond to reviews in all markets. RT also allows me to track sentiment and scores for online reviews over time. This was difficult to track prior to using RT.
Cons
Stephen J.
I like the analytics available. I also like the colorful charts and graphs that come with the analytics page. However, the price was not optimal, and that’s why we moved to another tool.I also thought that some of the deep-dive features were not very helpful and took more clicks to come out of.
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With ReviewTrackers, you can expect review management to be a lot more simpler and efficient. Businesses can use its all-in-one dashboard to aggregate and manage reviews across 100+ review generation platforms.
While it’s great at managing reviews, one feature that particularly stood out for us was its competition tracking feature that helps businesses compare their ratings and overall performance to that of their competitor.
Additionally, they also have location management tools that are great for managing reviews and overseeing the overall business reputation across different locations.
Let us now take a deep dive into their comprehensive suite of features and talk about all of these individually:
It can be challenging to monitor several review sites. Things might get much more hectic if you add in other business locations. But ReviewTrackers’ reputation management function makes all of this easier. Just leverage this tool’s direct integrations with review sites to gather all of your company’s feedback on a single dashboard.
With their review notification alerts, you will be informed every time a customer leaves you a review.
This software also has a data filter and search tool to help you sort reviews based on location, review site, number of stars, status, date range, or keywords. This helps you quickly identify and address the reviews that need instant attention. This not just shows your customers that you care but also helps in mitigating potential issues before they escalate.
Every business toils hard to gather more reviews. After all, these reviews directly impact a business’s credibility and local SEO. With ReviewTrackers, review generation can be made more efficient and straightforward.
Leverage its unlimited CRM integrations through Zapier, that allows for seamless connectivity with various CRM systems, enabling automated workflows and efficient management of customer interactions.
Next, businesses can use its “Ask tool” to reach out to customers and send them review requests via emails and SMS.
What we really liked here was their customization feature that lets you tailor your messaging to reflect the brand’s tone while also adding a layer of personalization to it. So, no more generic templates that struggle to engage readers.
Additionally, the platform’s capability to create distinct URLs for every client streamlines the process and increases the likelihood that they will take the time to write a review. Businesses may also create QR codes using ReviewTrackers and strategically place them on business cards, receipts, or points of sale to give customers a simple way to post reviews.
But that’s not all. They can also create a customizable review widget that they can embed on their website, allowing their visitors to leave reviews directly.
The platform also supports white-label review management, allowing businesses to customize the dashboard with their own branding elements, including logos, colors, and domain names. This feature is particularly beneficial for agencies looking to offer a branded experience to their clients.
Your responsiveness to customer feedback is an important part of your review management strategy. ReviewTrackers comes with a Smart Response feature that uses customizable templates with suggested replies to both positive and negative reviews.
Additionally, the platform supports the use of merge tags, enabling the insertion of dynamic content such as customer names or business locations into responses for a personalized touch.This helps you save time while also ensuring that your responses are thoughtful and relevant.
We think that this combination of personalization and automation is just right, letting you keep your brand voice consistent. Additionally, it spares you the needless stress of creating every answer from the ground up.
That’s not all, though. With just a few clicks, this application takes you straight to the original source of review, such as Google, Facebook, etc, to help you expedite your engagement process. We believe that integrating ReviewTrackers into your business makes managing, creating, and responding to reviews much easier.
Tracking reviews have now become a necessity for businesses, so why not make it simple, efficient, and stress-free? With ReviewTrackers, you get a centralized dashboard that pulls in reviews from over 100 review sources, including Google, Facebook, Yelp, and TripAdvisor.
With Features like automated review requests, smart AI responses, real-time instant notifications, and sentiment analysis, businesses can enhance their customer engagement, improve efficiency, and also maintain a solid online reputation.
Its “customer experience analytics” features help you understand the review sentiment and gain some actionable insights. This feature measures the positive and negative language that has been used in customer reviews with great accuracy to help you understand what your customers like and dislike about your brand.
Furthermore, its “Competitor Analysis” function allows you to obtain actionable insights into the actions of your competitors, enabling you to make data-driven decisions that will not only enhance your customer experience but also help you outperform the competition in the market.
ReviewTrackers provides the Amplify widget suite, allowing businesses to embed customer reviews directly onto their websites. This suite comes with various widget types, such as testimonial carousels, location review feeds, and star snapshots, which can be customized to match the website’s design.
By embedding these widgets, businesses can showcase authentic customer feedback, building trust and credibility with website visitors.
ReviewTrackers does not provide traditional social media management features like post scheduling, social media analytics, social inbox, or collaboration tools. One must integrate the tool with Hootsuite to monitor, filter, and share customer reviews on social media.
This integration helps businesses view online reviews alongside social media activity, ensuring a consistent brand presence. You can identify and select the best reviews to showcase, organize customer feedback, and even set up filters to prioritize certain types of testimonials.
ReviewTrackers offers robust reporting capabilities to help businesses monitor and analyze their online reputation. The Reputation Scorecard provides a snapshot of a brand’s performance, including metrics like review volume, average rating, response rate, and average response time.
This tool allows users to filter data by date range and review source, offering insights into performance trends over time. Furthermore, the platform’s Customer Experience Analytics leverages natural language processing to detect sentiment and identify trends in customer feedback.
This feature helps businesses understand customer sentiments and make informed decisions to enhance customer experience.
ReviewTrackers enables cross-functional collaboration by unifying reviews and customer feedback data, making it accessible to teams across various departments. Businesses can use this tool to share insights from customer reviews with teams in marketing, operations, customer support, merchandising, business development, HR, and finance.
This helps with improved transparency and faster decision-making. Not to mention, the platform integrates with over 2,000 apps via Zapier, allowing teams to automate workflows and streamline processes.
So, as soon as there is a new review, a Zap can automatically create a ticket in Zendesk or send a message in Slack, ensuring prompt responses and efficient management of customer feedback.
The tool is known for its excellent and responsive customer support. For any product or pricing inquiries or product demo requests, customers can directly reach out to their support team by going to the support option and raising a ticket. You can also reach out to their support team using their email or phone support options.
However, they do not offer 24*7 support. ReviewTrackers also provides some helpful thought leadership guides to help you learn and understand the tool better.
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33% of all purchases start with a simple social media interaction, which tells us that social media management is a crucial factor that brands cannot overlook.
However, ReviewTrackers does not inherently provide social media management features like post scheduling, analytics, social inbox, and collaboration. Businesses can integrate ReviewTrackers with Hootsuite to monitor their social conversations and cater to audiences on Facebook, LinkedIn, or Twitter.
With this integration businesses can respond to all their reviews and social mentions from one single dashboard. Additionally, they can schedule and publish posts across platforms like Facebook, Twitter, and LinkedIn etc and get meaningful insights to improve their marketing efforts and business operations.
With Hootsuite, businesses can share positive reviews to leverage their social proof with potential customers, boost brand credibility, and attract more business.
Data-only Plan
Custom Pricing
Per MonthFeatures
Starter
Custom Pricing
Per MonthFeatures
Essential
Custom Pricing
Per MonthFeatures
ReviewTrackers has three different pricing plans to cater to the different needs of their customers. Choosing the right plan depends on how much control you want over your online reputation.
The Data-only Plan will work well if you are looking for a simple review tracking platform that gives you real-time notifications every time you get feedback. However, if you want additional features like dashboard access, review solicitation, AI-powered responses, and keyword alerts, the Starter plan may be an ideal fit.
Select their Essential package, however, if you’re serious about outperforming your competition and want features like Amplify Widget, Competition insight, and sentiment/experience analysis. Additionally, their Starter and Essential plans also provide mobile support.
Additionally, you must integrate the tool with HootSuite if you also want the social media management capability, and some features, like local listing management, are only available as add-ons.
Every business has unique needs for its review management software, making it essential for businesses to explore different options before making a decision. If ReviewTrackers doesn’t fully meet your requirements, there are several other tools worth considering.
To make your search easier, we’ve put together a comparison table that features some of the top alternatives to Reviewtrackers. These include SocialPilot Reviews, Birdeye, Podium, Yext, and Trustpilot. This table will help you compare features like pricing, ease of use, customer support, etc, so you can make the right pick.
 SocialPilot Reviews |
ReviewTrackers |
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| Pricing | $25.5 per month | $89 per month | $199 per month | $289+ per month | $399 per month |
| Best For | Marketing Agencies, SMBs, Multi-Location Brands | Large Enterprises, Mid-Size Businesses, and Service-Based Businesses | Large Enterprises, Mid-Size Businesses, Non-Profits | Local Businesses, Enterprises, Mid-Size Businesses, Non-Profits, Multi-location Brands | Marketing Agencies, SMBs, Multi-Location Brands, Professionals |
| Ease of Use | ⭐⭐⭐⭐⭐ | ⭐⭐⭐⭐☆ | ⭐⭐⭐⭐☆ | ⭐⭐⭐⭐⭐ | ⭐⭐⭐⭐☆ |
| Support | ⭐⭐⭐⭐⭐ | ⭐⭐⭐⭐☆ | ⭐⭐⭐⭐☆ | ⭐⭐⭐⭐⭐ | ⭐⭐⭐⭐☆ |
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While all the tools mentioned above have their good and not-so-good features, let us tell you about a tool that particularly stood out in our comparison.
This tool is SocialPilot Reviews, one of the most affordable yet efficient review management tools we tried. Let us now talk about some of its features and understand what makes it stand out from the rest.
SocialPilot Reviews is certainly the best review management software we have tried so far. Be it its ability to generate reviews or manage them across multiple review directories like Google, Yelp, etc; the tool can manage it all seamlessly.
Unlike ReviewTrackers, it has a built-in social media management functionality that helps you with social media scheduling, analytics, and collaboration.
Businesses can run their automated review campaigns or generate QR codes to gather more reviews. Responding to reviews is equally simple, just use its Automated review response feature and personalize responses to match your brand’s tone. Track all your review logs on its centralized dashboard so you never miss a chance to address them.
So, what more benefits does this tool offer? Let’s find out:
Overall, you get a comprehensive review generation and management tool that you can try for free and make handling reviews a lot more simpler. Businesses can use this tool to easily manage their reputation across diverse platforms like Google, Facebook, etc.
Its intuitive interface and powerful features make this tool highly efficient, especially for marketing agencies, small to mid-sized businesses, and multi-location brands.
Christian E.
Great replacement for our Previous Social Tools. What we liked best about SocialPilot was the user experience. Our team finds moving in and out of accounts, applications, and platforms easy. What we wanted in a social tool was exactly what we got. The onboarding was simple, and our account manager was excellent.
ReviewTrackers can be an excellent tool for businesses wishing to actively manage their online reputation because of its excellent review and reputation management features. The tool keeps you ahead of the competition, maximizes your brand’s visibility, and helps you compile and manage all of your company reviews.
However, this tool may fall short in some areas. For example, it lacks important social media management capabilities like post-scheduling and collaboration. Additionally, features like local listing management are only available as an add-on in Starter and Essential packs. The tool may also be expensive for some SMBs.
So, if you are a business with specific needs and a tighter budget, then ReviewTrackers may not be the best fit. In that case, you must look out for other review management tools like SocialPilot Reviews or Podium.
Ultimately, we strongly suggest that you weigh your business needs, required functionalities, and budget before you make your pick.
ReviewTrackers is an enterprise reputation and review management tool that helps businesses aggregate, monitor, and analyze their customer reviews from over 100+ review platforms. Businesses can centralize their review data, respond to customer feedback, and gain insights using its analytics and sentiment analysis feature.
While the tool has customer pricing for all its plans that depends on your business locations and some other factors, the starting price for a single location starts at $89 per month. The final price would depend on the features you want and the number of business locations you have.
There are many alternatives to ReviewTrackers, including SocialPilot Reviews, Birdeye, Yext, Trustpilot etc. Each of these platforms cater to different needs, so choosing the right one depends on your business size, goals, and the level of automation and insights you require.
We believe that the “smart response” feature of ReviewTrackers is among the most popular one as it helps businesses use AI capabilities to draft prompt responses to their reviews across diverse review platforms. Additionally there are several other features like sentiment analysis, competitor insights etc that can prove to be really helpful.
